Quick Support

The TeamViewer client program for quick and efficient support:
english (1 MB)
 german (1 MB)

Download this program to your PC and start it. To establish the contact between our support and your computer please tell us the ID number via telephone.

Welcome to the service and support pages for GRAFIS. Here you can find all available help and support information, devided into several areas:

GRAFIS FAQ

Here you can find the frequently asked questions and the answers. Please take a look at this page before you send your request.

Minimum PC requirements

Here you find information about the minimum computer requirements for GRAFIS and some advises for industrial use.

Known Problems

Known problems and issues in version 9 and 10; information and updates

Support and help documents

Find a selection of additional information, e.g. the plotter that are supported by GRAFIS, a step-by-step guide to solve dongle problems and more.

Request support

You have a problem and you are looking for support? Use our support form for your request.

Download area

Here you can download software, e.g. the GRAFIS education version, teaching books as PDF files, additional DLLs, general udpates, drivers for GRAFIS dongles, the TeamViewer customer module and more. To find downloads for latest driver versions of digitizers or plotters, you should take a look to the web sites of the companies. Here is a list with some links.