Known problems in versions 12 & 23/24 and their solutions
This page is dedicated to problems and issues within the GRAFIS application, especially regarding basic blocks and Setup. Help for general problems and questions about GRAFIS can be found here:
Display problems in GRAFIS 24 Release 26
In GRAFIS 24 Release 26 there is a problem with the display of temporary objects, e.g. dimensions, crosshairs in the F3 dialogue, drag handles in the interactive menu. It is strongly recommended that you update to Release 27, which is now available to all customers.
Error messages possible after installation of Grafis 24.0 from release 25
In GRAFIS 24 Release 25 there was a change which ensures that the Grafis service application is started in the background immediately when the programme is started in order to avoid waiting times when opening the interactive menu later. However, this start can lead to the service application remaining open in the background when the update is activated while the Grafis window is closed for the update. The installation then leads to error messages as shown in the screenshot on the right. The reason for this is that open files cannot be overwritten.
As a solution, we recommend calling up the update manually after this error screen appears and starting it again. However, continuing to work in Grafis after these error messages appear is not critical.
From Grafis 24.0 Release 27 there is a check before starting the update, which means that this error should no longer occur.
GRAFIS 23 up to and including Release 16 does not automatically recognise updates to GRAFIS 24
GRAFIS 23 up to and including Release 16 does not automatically recognise that it can update to GRAFIS 24. GRAFIS 24 is also not found as an update option when manually running the update search in the ‘Help’ menu. In order to receive the update, either the update to a higher release (17 or 18) must be carried out first, or the update search is carried out directly via the website or the update tool.
Long start-up time of GRAFIS 23/24 with Parallels on M1/M2 or M3 Macintosh
If GRAFIS is to be used under Parallels running on a Mac with M1/M2 or M3 chip, very long start-up times can occur. Up to 30 seconds have been measured. If you are experiencing this problem, please contact our support team by email or telephone. You will then receive a customised version from us that starts much faster.
Problem with Version 12 Release 45
In GRAFIS V12.00 Rel. 45 a tiny GRAFIS.INI file may be created in the current measurement system. This file is not allowed in this place. Currently known is only one reason: the interactive mode with its function "Auto Zoom" in context menu. When this GRAFIS.INI file exists, after a restart the GRAFIS window will show no more function buttons but the old text menu instead. But also other problems may occur, e.g. missing basic blocks or symbols, plotter/printer problems or similar.
To solve this issue this damaged GRAFIS.INI file in the measurement system has to be deleted and GRAFIS needs a restart. With V12.00 Rel. 46 this issue is solved and these wrong GRAFIS.INI files will be deleted automatically when they exist.